Log Files

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How to collect and attach log files to a support thread

Any request for support, or bug report requires log files. See Tester's Guide for further information.

Exit the MediaPortal if it is loaded/running.
Go to the Windows Start Menu, navigate to the Team MediaPortal\MediaPortal folder and select MediaPortal Debug-Mode.
In the new window, select the first option "Report a Bug to Team MediaPortal" and press the Proceed button
This will automatically start MediaPortal in a special Debug Mode, in which only the default skin and plugins will be loaded.
After startup, reproduce your problem and close MediaPortal afterwards.
The WatchDog (Debug Mode) then automatically creates a zip file with all necessary MediaPortal and system logs and saves it on your desktop.
You can now attach this file to your support thread, warning you need to be using the forum "Go advanced" setting found under the post text box to see the next pictures advanced controls, + opens upload window, once uploaded, down arrow to right of + will attach file to post.

Once you select Attachments, the following screen will display:

If a non reproducible problem recurs, exit the MediaPortal application
Go to the Windows start menu, navigate to the Team MediaPortal\MediaPortal folder and select MediaPortal Debug-Mode.
Choose the 3rd option: Export all currently present logs to collect all existing MediaPortal and system logs.
The WatchDog (Debug Mode) then automatically creates a zip file with all necessary MediaPortal and system logs saved to the specified destination. The default is the your desktop.
You can now attach this file to your support thread or post, warning you need to be using the forum "Go advanced" setting found under the post text box to see the next pictures advanced controls, + opens upload window, once uploaded, down arrow to right of + will attach file to post.

Open the configuration and reproduce your problem. Close Configuration then.
Go to the Windows start menu, navigate to the MediaPortal folder and start MediaPortal Debug-Mode.
Choose the 3rd option: Export all currently present logs to collect all existing MediaPortal and system logs.
The WatchDog (Debug Mode) then automatically creates a zip file with all necessary MediaPortal and system logs saved to the specified destination. The default is the your desktop.
You can now attach this file to your support thread or post, warning you need to be using the forum "Go advanced" setting found under the post text box to see the next pictures advanced controls, + opens upload window, once uploaded, down arrow to right of + will attach file to post.

Once you select Attachments the follow screen will display: