MediaPortal Wiki 
How to collect and attach log files to a support thread
If you start a support thread it is very necessary to include all of your MediaPortal and system logs.
This guide demonstrates how to collect and attach them to a support thread.
Contents
For reproducible problems with the MediaPortal application
If running exit the MediaPortal application.
Go to the Windows start menu, navigate to the MediaPortal folder and start MediaPortal Debug-Mode.
This will automatically start the WatchDog, clean old log files and start MediaPortal.
After startup you can reproduce your problem and close MediaPortal afterwards.
The WatchDog then automatically creates a zip file with all necessary MediaPortal and system logs on your desktop.
- You can now attach this file to your support thread.
For non reproducible problems with the MediaPortal application
Once a non reproducible problem occurs again, exit the MediaPortal application and
Go to the Windows start menu, navigate to the MediaPortal folder and start MediaPortal Logs Collector.
Choose Step 3 to collect all existing MediaPortal and system logs.
The WatchDog then automatically creates a zip file with all necessary MediaPortal and system logs at the specified destination (default is the user's desktop).
-
- You can now attach this file to your support thread.
-
For problems with the MediaPortal configuration tool
If you experience problems with the MediaPortal configuration tool,
go to the Windows start menu, navigate to the MediaPortal folder and start MediaPortal Logs Collector.
-
- Choose Step 1 to delete all of your old log files.
- Now open the configuration and reproduce your problem.
- Choose Step 3 to collect the new log files.
-
The WatchDog then automatically creates a zip file with all necessary MediaPortal and system logs at the specified destination (default is the user's desktop).
-
- You can now attach this file to your support thread.
-